We will monitor your unbilled usage, and issue spend alerts once per day based on the latest call or data charges we have loaded and processed in our billing system.
If you exceed a spend alert threshold, the spend alert will show the current percentage of usage against the included call value or the data allowance depending on the type of spend alert.
If you have exceeded a spend alert threshold for both the included value and the data allowance, you will receive two spend alerts, one for each type of usage.
If you have rapidly used up your included call allowance, you will only receive the spend alert for the highest threshold value you have exceeded. For example if on day 12 of your bill cycle we calculate your included value usage percentage as 48% you will not receive a spend alert, but if on day 13 we calculate your included value usage percentage as 87% you will only receive the 85% spend alert as this is the higher spend alert threshold.
Please be aware that call charges that have not yet been loaded and processed in our billing system, may mean that your actual unbilled usage exceeds the percentage notified to you in the spend alert.
The percentage utilization of your included value or data allowance will be reset to zero at the start of your next billing cycle, or if you change your call plan.