IsatPhone 2 support

Welcome to the support page for IsatPhone 2 – our handheld satellite phone built to keep you connect in the most extreme and remote locations.

Make sure you get the most of our IsatPhone 2 by updating your phone with the latest firmware or by downloading a range of support tools and manuals.

 

IsatPhone 2 models

IsatPhone 2 is available in two models. The original IsatPhone 2 model has been available since 2014. The second model IsatPhone 2 (Model 2.1) was introduced in 2018.

Both models use different firmware versions, USB drivers and software tools. Please make sure to identify your correct IsatPhone 2 model before proceeding to download and install new files.

 

How do I identify the new IsatPhone 2 (Model 2.1)?

The new ‘Model: 2.1’ details are displayed on the outside of the phone’s packaging and on the CE label inside the handset. You can also identify the model by going to the ‘About’ menu setting of the handset.

 

Firmware Upgrade Tool

From time to time, it may be necessary to upgrade your phone in order to improve its functionality and operation. You will be notified by Inmarsat and/or your Service Provider when a firmware upgrade is required.

Please note that you need to install the USB drivers before installing the Firmware Upgrade Tool. The USB drivers and the guide ‘How to install USB drivers’ are included on the support USB stick supplied with your IsatPhone 2.

 

USB drivers

You will need to install the USB drivers on your PC before installing the contact synchronisation and firmware upgrade tools. Installing the USB drivers also reduces your phone’s charging time.

The guide ‘How to install USB drivers’ is included on the support USB stick supplied with your IsatPhone 2.

USB Drivers are compatible with Windows 10, Windows 8, Windows 7 and Windows XP.

 

Support tools

 

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